Frequently Asked Questions

Shipping takes 3-7 days. Orders typically ship within 1-2 business days. Free shipping on orders over $50.

Yes! We ship internationally. Contact us for shipping rates to your location.

Yes! We offer same-day shipping if your order is placed by 2:00 PM CST.

Tracking numbers are automatically sent to your email once your order ships.

Yes! Select "In-Store Pickup" at checkout. We'll email you when your order is ready (usually within 24 hours during business hours).

We accept AMEX, Apple Pay, Diners, Discover, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and VISA.

Yes, you'll receive a confirmation email immediately after placing your order with your order details and receipt.

Contact us immediately at (214) 677-1059. If your order hasn't shipped yet, we can help make changes or cancel it.

Yes! You can place orders over the phone. Call us at (214) 677-1059 during business hours and our team will help you place your order.

Returns only apply for defective products. We have a 30-day policy for defective or damaged items. You have 30 days after receiving your item to request a return for defects. All sales are final for non-defective items.

No. We do not accept returns for buyer's remorse or if you simply don't like the item. Please review your cart carefully before purchasing. Customers must look over what items they choose for their online basket.

If your item arrives defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery. Include photos of the damage and packaging. We'll replace the item or issue a full refund at no cost to you.

To start a return, email us at viceliatinde20@gmail.com with your order number and reason for return. Wait for approval — we'll respond within 2 business days. If approved, we'll send you a prepaid return label. Ship the item back using our label within 7 days of approval.

Yes. Final sale products including clippers, trimmers, shavers, and all electrical tools cannot be returned unless defective. Personal care items, sale items, gift cards, and custom orders are also non-returnable.